Privacy Policy
1. Who We Are
At Procosoft, we are committed to protecting your privacy and handling your personal data in an open and transparent manner.
This notice explains how we look after your personal data when you visit our website, contact us, or use our services. It tells you about your privacy rights and how the law protects you.
Procosoft Ltd is a company registered in England and Wales (Company Number: 07283112). Our registered office is at Harrogate Business Centre, Hookstone Avenue, Harrogate, UK, HG2 8ER.
For the purpose of UK data protection law, Procosoft Ltd is the 'data controller' of the personal information we collect and use.
2. The Information We Collect About You
We may collect and process the following data about you:
- Information you give us. This is information you provide when you fill in our contact form, send us an email, or call us. It may include your name, email address, phone number, the company you work for, and the details of your enquiry.
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Information we collect automatically. As you browse our website, we automatically collect technical data about your equipment and browse habits. We gather this information using cookies and similar technologies. This includes:
- Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone, operating system, and device details.
- Usage Data: Information about how you use our website, such as the pages you visited, the time spent on each page, and how you navigated through the site.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your questions and enquiries.
- To send you information about our services when you ask for it.
- To manage and improve our website, including for troubleshooting, data analysis, and security purposes.
- To ensure our website's content is presented in the most effective way for you and your device.
- To keep our website safe and secure.
4. Our Legal Basis for Using Your Data
UK data protection law requires us to have a valid legal reason (a 'lawful basis') to process your personal data. We rely on the following:
- Your Consent: When you provide information through our contact form or get in touch with us directly, we use your data based on your consent for us to handle your enquiry.
- Our Legitimate Interests: We process website usage data because we have a legitimate interest in understanding how our website is performing, improving our services, and keeping our site secure. We make sure that our interests do not override your rights and freedoms.
5. Sharing Your Information
We respect your privacy and do not sell your personal data to anyone.
We may share your information with a few trusted third parties who help us run our business, such as:
- Analytics providers (like Google Analytics) that help us improve and optimise our website.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Government bodies, regulators, and other authorities if we are required to do so by law or to protect our rights, property, or safety.
6. Keeping Your Data Secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. The security of the systems we build is paramount, and we are committed to ensuring the confidentiality of our clients' information.
7. How Long We Keep Your Data
We will only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements.
- Enquiry Data: We keep information from contact forms and emails for as long as needed to manage your enquiry and for a reasonable period afterwards for our records.
- Analytics Data: This is kept in line with the retention policies of our third-party providers or our own internal schedule.
8. Your Data Protection Rights
Under UK law, you have several rights regarding your personal data. These include:
- The right to access a copy of the personal data we hold about you.
- The right to correction of any inaccurate or incomplete data.
- The right to erasure (or 'to be forgotten') of your personal data in certain circumstances.
- The right to restrict processing of your personal data in certain circumstances.
- The right to object to processing where we are using it for our legitimate interests.
- The right to data portability, allowing you to ask us to transfer your data to you or another organisation.
You will not have to pay a fee to exercise any of these rights. If you wish to make a request, please contact us using the details below. We have one month to respond to you.
You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can find their details at www.ico.org.uk.
9. Cookies
Our website uses cookies to distinguish you from other users. Cookies help us provide you with a good experience and allow us to improve our site. For more detailed information, please see our Cookie Policy.
10. Links to Other Websites
Our website may contain links to other websites. If you follow a link to any of these sites, please be aware that they have their own privacy policies. We do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data.
11. Changes to This Privacy Notice
We may update this privacy notice from time to time. Any changes will be posted on this page, so please check back frequently. If we hold your email address and the changes are significant, we may notify you by email.
12. How to Contact Us
If you have any questions, comments, or requests regarding this privacy notice, please get in touch.
Address:
Procosoft Ltd
Harrogate Business Centre
Hookstone Avenue
Harrogate
UK
HG2 8ER
Email: info@procosoft.co.uk
Phone: 01423 209 043